Privacy Policy (Australian Privacy Act & APP Compliant)

Orivo Life (Orivolife)
Effective Date: 01.March 2026
Website: www.orivolife.com

Orivo Life (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, hold, use, disclose, store, and protect your personal information when you visit our Wix-hosted website and purchase our health and food products.

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1. What Personal Information We Collect (APP 3)

We collect personal information that is reasonably necessary for our business functions.

 

A. Identity & Contact Information

• Full name

• Email address

• Phone number

• Billing and shipping address

B. Order & Transaction Information

• Products purchased

• Order history

• Transaction confirmation details

• Payment verification status

C. Account Information

• Username and encrypted password (if account created)

D. Technical & Website Data

• IP address

• Browser and device information

• Website usage data

• Cookies and analytics data

We collect information when you:

• Place an order

• Create an account

• Subscribe to marketing communications

• Contact customer support

• Submit feedback or product reviews

We do not collect sensitive information (such as health records) unless voluntarily provided (e.g., product enquiries), and only when reasonably necessary.

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2. How We Collect Information (APP 3 & 5)

We collect information:

• Directly from you via website forms

• Through Wix checkout and payment processing

• Through cookies and analytics tools

• Via email, phone, or customer support contact

When we collect your personal information, we will take reasonable steps to notify you about:

• The purpose of collection

• Whether collection is required by law

• How to access and correct your information

• How to lodge a complaint

 

3. How We Use Your Personal Information (APP 6)

We use your personal information to:

• Process and fulfil orders

• Verify and confirm payments

• Arrange shipping and delivery

• Provide customer support

• Send order confirmations and tracking updates

• Maintain business records for tax and accounting purposes

• Improve website functionality and user experience

• Send marketing communications (only with your consent)

We will not use your personal information for unrelated purposes without your consent unless required by law.

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4. Payment Processing & Third-Party Banking Verification

Orivo Life does not store credit card or banking details.

Payments made on our Wix website are securely processed through trusted third-party providers such as:

• Wix

• Stripe

• PayPal

These providers use secure SSL/TLS encryption and fraud detection systems to verify transactions.

Payment verification occurs between:

• The payment gateway

• Your financial institution

• Card networks

We receive only confirmation of successful or failed transactions. We do not have access to full card numbers or banking credentials.

These third-party providers have their own privacy policies, and we encourage you to review them.

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5. Disclosure of Personal Information (APP 6 & 8)

We may disclose personal information to:

• Payment processors

• Shipping and logistics providers

• IT service providers

• Website hosting and analytics services

• Professional advisers (accountants, legal advisors)

Some third-party service providers (including Wix infrastructure providers) may store data overseas.

By using our website, you consent to disclosure of your information to overseas recipients where required for business operations. We take reasonable steps to ensure these providers comply with privacy obligations consistent with Australian law.

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6. Data Storage & Security (APP 11)

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Security measures include:

• SSL encryption

• Secure Wix hosting infrastructure

• Password-protected systems

• Restricted staff access

• Regular software updates and monitoring

We retain personal information only as long as required for:

• Order fulfilment

• Legal compliance

• Taxation and accounting obligations

When no longer required, data is securely deleted or de-identified.

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7. Cookies & Analytics

Our Wix website may use:

• Essential cookies (site functionality)

• Analytics cookies

• Marketing cookies (if enabled)

Cookies help us:

• Remember cart items

• Improve website performance

• Analyse traffic trends

You may disable cookies via your browser settings. However, some features may not function correctly.

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8. Marketing Communications (APP 7 – Direct Marketing)

We may send promotional communications only if:

• You have opted in, or

• You are an existing customer and have not opted out

You may unsubscribe at any time by:

• Clicking the “unsubscribe” link in emails

• Contacting us directly

We comply with the Spam Act 2003 (Cth).

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9. Access & Correction of Personal Information (APP 12 & 13)

You have the right to:

• Request access to your personal information

• Request correction of inaccurate or outdated information

Requests can be made by contacting us at:

Email: sales@orivolife.com

We will respond within a reasonable time (usually within 30 days).

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10. Complaints Process (APP 1)

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint by contacting us in writing.

We will:

• Acknowledge your complaint within 7 days

• Investigate and respond within 30 days

If you are not satisfied with our response, you may contact:

Office of the Australian Information Commissioner (OAIC)
Website: www.oaic.gov.au
Phone: 1300 363 992

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11. Contact After Successful Purchase

After a purchase is successfully completed, we may contact you to:

• Confirm your order

• Provide payment confirmation

• Send invoice/receipt

• Provide shipping and tracking updates

• Offer product usage guidance

• Request feedback

We will not contact you for unrelated marketing without consent.

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12. Children’s Privacy

Our products are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors.

13. Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be posted on our website with a revised effective date.

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Contact Details

Orivo Life
Email: sales@orivolife.com
Business Address: 39 Paton St, Woy Woy, NSW, 2256
Website: www.orivolife.com

Our Commitment

At Orivo Life, we are committed to transparency, ethical business conduct, and protecting your personal information in accordance with Australian law and best-practice security standards.