Question 1

Can I cancel anytime?

Accepted Answer

Yes. Subscriptions are flexible and can be cancelled or paused anytime.

Question 2

Can I combine subscription and one-time products?

Accepted Answer

Absolutely. Customers can purchase subscription items and one-time products together in the same order.

Question 3

When will I be billed?

Accepted Answer

Subscription billing occurs automatically based on your selected delivery schedule.

Question 4

Do subscriptions renew automatically?

Accepted Answer

Yes. Subscriptions automatically renew unless cancelled before the next billing cycle.

Question 5

Can I skip a delivery?

Accepted Answer

Yes. Customers can skip deliveries through their account management portal.

Question 6

How do subscriptions work?

Accepted Answer

Subscriptions allow you to receive selected products regularly based on your preferred schedule.

Question 7

Can I pause or cancel my subscription?

Accepted Answer

Yes. Subscription plans are designed to be flexible and can usually be paused, modified, or cancelled.

Question 8

Are there any lock-in contracts?

Accepted Answer

No long-term lock-in contracts are intended unless specifically stated.

Question 9

Will I be charged automatically?

Accepted Answer

Yes. Subscription payments are typically processed automatically according to your selected schedule.

Question 10

Can I change my subscription products?

Accepted Answer

Where available, customers may update product selections before the next billing cycle.

Question 11

Will I be charged any foreign exchange or international transaction fees?

Accepted Answer

Orivo Life bills subscriptions in Australian Dollars (AUD). Depending on your bank or card issuer, foreign exchange conversion fees or international transaction fees may apply. These fees are determined by your financial institution and are not charged by Orivo Life.

Question 12

What payment methods can I use for subscriptions?

Accepted Answer

Orivo Life subscription orders can be paid using major credit and debit cards supported by our secure payment provider.
Please note that some payment methods available for one-time purchases, such as PayPal or digital wallets, may not be available for recurring subscription payments depending on your location, device, and payment provider settings.

Question 13

What currency will I be charged in for my subscription?

Accepted Answer

All Orivo Life subscriptions are billed in Australian Dollars (AUD).
If you are purchasing from outside Australia, your bank, credit card provider, or payment service will automatically convert the charge into your local currency at the applicable exchange rate.
For your convenience, we may display estimated prices in other currencies on our website. These estimates are for reference only, and the final amount charged will be processed in AUD.
If you have any questions about pricing or billing, please contact our support team before placing your order.

Frequently Asked Questions