Shipping Policy

At Orivo Life, we are committed to delivering your products safely, efficiently, and with care across Australia. We aim to provide a smooth shopping experience from the moment you place your order to the moment it arrives at your doorstep.

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

During busy periods, promotional events, or public holidays, processing times may be slightly extended. Once your order has been dispatched, you will receive a shipping confirmation email along with tracking information (where available).

Shipping Timeframes

Estimated delivery times within Australia:

Standard Shipping

3–10 business days

Express Shipping

1–5 business days (where available)

Please note that delivery times may vary depending on:

Your location
Courier service availability
Product availability
Seasonal demand
Unexpected shipping delays

Customers located in rural or remote areas may experience longer delivery times.

Food & Perishable Products

To preserve freshness and maintain product quality, certain food or temperature-sensitive products may require special packaging and handling. We recommend ensuring that someone is available to receive deliveries when necessary. Orivo Life is not responsible for courier-related delays once an order has been dispatched.

Shipping Costs

Shipping fees are automatically calculated at checkout based on:

Delivery location
Order size and weight
Selected shipping method

From time to time, we may also offer free shipping promotions on eligible orders.

Order Tracking

Tracking information will be provided once your order has been shipped. Customers can use the tracking details provided to monitor delivery progress directly through the courier provider.

Incorrect Shipping Information

Please ensure all shipping details are accurate before placing your order. Orivo Life cannot be held responsible for delays, lost parcels, or additional shipping charges resulting from incorrect or incomplete address information.

Damaged or Missing Items

If your order arrives damaged, incomplete, or incorrect, please contact us within a reasonable timeframe and include:

Your order number
Photos of the package and products
A brief description of the issue

Our team will work quickly to resolve the matter and provide an appropriate solution.

Return & Exchange Policy

Customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

Return Eligibility

Eligible items may be returned within 14–30 days of receiving your order, subject to the following conditions:

Items must be unused and in original condition
Products must be returned in their original packaging
Proof of purchase is required

Food & Consumable Products

For hygiene and safety reasons, we generally cannot accept returns or exchanges for:

Opened food products
Consumable items
Perishable goods

Exceptions may apply if the item arrives damaged, faulty, or incorrect.

Damaged, Faulty, or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible with:

Your order details
Supporting photos
A description of the issue

We will gladly assist with a replacement, exchange, or refund where appropriate.

Refund Processing

Approved refunds will be processed back to the original payment method used during checkout.

Please note that refund processing times may vary depending on your bank or payment provider.

Return Shipping Costs

Customers may be responsible for return shipping costs unless the product received is:

Faulty
Damaged
Incorrect

Need Assistance?

If you have any questions regarding shipping, returns, or your order, please contact our support team through our Contact Us page. Thank you for choosing Orivo Life and supporting our wellness journey.